Cancellation & Refunds

GENERAL

By placing an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.

Buyers are subject to the provisions of the Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (Official Gazette: 27.11.2014 / 29188), as well as other applicable legislation, regarding the sale and delivery of the purchased product.

Shipping costs are borne by the Buyer.

Each purchased product shall be delivered to the person and/or organization at the address specified by the Buyer, provided that the legal delivery period of 30 days is not exceeded. If the product is not delivered within this period, the Buyer may terminate the contract.

The purchased product must be delivered complete, in accordance with the specifications stated in the order, and together with any warranty certificate, user manual, or similar documents, if applicable.

If the sale of the purchased product becomes impossible, the Seller must notify the Buyer in writing within 3 days of becoming aware of the situation. The total amount paid must be refunded to the Buyer within 14 days.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID

If the Buyer does not pay for the purchased product or if the payment is canceled in bank records, the Seller’s obligation to deliver the product shall cease.

UNAUTHORIZED USE OF CREDIT CARD

If, after the product has been delivered, it is determined that the credit card used for payment was unlawfully used by unauthorized persons and the product price is not paid to the Seller by the relevant bank or financial institution, the Buyer is obliged to return the product to the Seller within 3 days, with shipping costs borne by the Seller.

FAILURE TO DELIVER THE PRODUCT ON TIME DUE TO FORCE MAJEURE

If force majeure events beyond the Seller’s control occur and the product cannot be delivered on time, the Buyer shall be informed. The Buyer may request cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is removed.

If the Buyer cancels the order:

If payment was made in cash, the amount shall be refunded in cash within 14 days from the cancellation date.

If payment was made by credit card, the amount shall be refunded to the bank within 14 days; however, the bank may take 2–3 weeks to reflect the amount in the Buyer’s account.

BUYER’S OBLIGATION TO CHECK THE PRODUCT

The Buyer must inspect the goods/services before accepting delivery and must not accept damaged or defective goods/services such as dented, broken, or torn packaging from the cargo company. Acceptance of delivery implies that the goods/services were received in good condition.

The Buyer must carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the product/service must not be used. The invoice must also be returned together with the product.

RIGHT OF WITHDRAWAL

The Buyer has the right to withdraw from the contract within 14 (fourteen) days from the date of delivery of the purchased product to the Buyer or to the person/organization at the specified address, without assuming any legal or penal liability and without providing any justification, provided that the Seller is notified through the contact details below.

SELLER CONTACT INFORMATION FOR WITHDRAWAL NOTICE

Company Name / Trade Name:
Address:
Email:
Phone:
Fax:

DURATION OF THE RIGHT OF WITHDRAWAL

If the purchased item is a service, the 14-day period begins on the date the contract is signed. The right of withdrawal cannot be exercised for service contracts where performance has begun with the consumer’s approval before the withdrawal period expires.

Costs arising from the exercise of the right of withdrawal shall be borne by the Seller.

To exercise the right of withdrawal, written notification must be sent to the Seller within 14 days via registered mail, fax, or email, and the product must be unused in accordance with the provisions regarding products for which the right of withdrawal cannot be exercised.

EXERCISE OF THE RIGHT OF WITHDRAWAL

The invoice of the product delivered to the Buyer or a third party must be returned.
(If the invoice is issued to a legal entity, a return invoice issued by that entity must be sent together with the product. Returns of orders invoiced to legal entities cannot be completed without a return invoice.)

The return form and the returned product must be delivered complete, undamaged, and with its box, packaging, and standard accessories, if any.

REFUND CONDITIONS

The Seller is obliged to refund the total amount and any documents that put the Buyer under debt within 10 days from receipt of the withdrawal notice and to accept the returned product within 20 days.

If the value of the goods decreases or return becomes impossible due to the Buyer’s fault, the Buyer is obliged to compensate the Seller’s damages proportionate to the fault. However, the Buyer is not responsible for changes or deterioration caused by proper use of the product within the withdrawal period.

If exercising the right of withdrawal causes the order amount to fall below the campaign threshold set by the Seller, the discount benefit obtained under the campaign shall be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Products prepared in line with the Buyer’s request or clearly personal needs and not suitable for return; underwear bottoms, swimwear and bikini bottoms; cosmetic products; single-use products; products that are perishable or have an expiration risk; products that are unsuitable for return for health and hygiene reasons if their packaging has been opened after delivery; products that are mixed with other products after delivery and cannot be separated by nature; newspapers and magazines other than those provided under subscription agreements; services performed instantly in electronic environments or intangible goods delivered instantly to the consumer; and audio or video recordings, books, digital content, software programs, data recording and storage devices, computer consumables whose packaging has been opened by the Buyer cannot be returned in accordance with the Regulation.

Additionally, the right of withdrawal cannot be exercised for services that have begun to be performed with the consumer’s approval before the withdrawal period expires.

For cosmetic and personal care products, underwear, swimwear, books, reproducible software and programs, DVDs, VCDs, CDs, cassettes, and stationery consumables (toner, cartridges, ribbons, etc.), returns are only accepted if the packaging is unopened, unused, undamaged, and untested.

DEFAULT AND LEGAL CONSEQUENCES

If the Buyer defaults on payments made by credit card, the Buyer accepts, declares, and undertakes that they will pay interest in accordance with the credit card agreement with the issuing bank and will be liable to the bank. In such cases, the bank may pursue legal action and may claim costs and attorney fees from the Buyer. In any event, if the Buyer defaults, the Buyer agrees to compensate the Seller for any damages incurred due to delayed performance of the debt.

PAYMENT AND DELIVERY

Payment may be made via Bank Transfer or EFT (Electronic Funds Transfer) to any of our TRY accounts held at ............ Bank.

Through our website, you may make online single payments or installment payments using your credit card. For online payments, the total amount will be charged to your credit card at the end of the order.